Frequently Asked Questions
Everything you need to know about your 1Collectibles experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the domestic United States, while international orders may take 10-21 business days depending on customs clearance.
What is your return policy for limited edition apparel?
We offer a 30-day return window for all unworn items with original tags attached. Please note that certain exclusive 'drop' items may be eligible for store credit only.
How do I know the items are authentic?
At 1Collectibles, we source directly from verified designers and manufacturers. Every premium piece comes with a certificate of authenticity or a unique serial number tag.
Do you restock items that are sold out?
To maintain the exclusivity of our collections, most items are limited runs and will not be restocked once sold out. We recommend signing up for our newsletter for early access to new drops.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
How should I care for my collectible garments?
To preserve the quality of high-end fabrics and prints, we recommend washing inside out on a cold cycle and hang drying. Specific care instructions are located on the inner wash tag of each garment.